Beginners’ Guide to Enterprise Mobility Solutions

The combination of processes, people and technology which focuses on the management of various connectivity options suitable for enterprise-wide use such as mobility software and various mobile devices is termed as Enterprise Mobility. Solutions designed to provide Enterprise-wide mobility irrespective of the location or situation of users are broadly classified as Enterprise Mobility Solutions. Using their software expertise, 3rd party software developers can transform an organization’s mobility centre into a centralized location comprised of hardware and software components, people as well as various support capabilities. The goal of Enterprise Mobility Solutions is to ensure seamless communication of the organization with its stake holders including contractors, partners, vendors and employees.

Key Benefits of Enterprise Mobility Solutions to organizations operating in various industries are:

• Improved employee productivity
• Increased accessibility
• Improved customer support and satisfaction
• Streamlined communications
• Reduced operational costs
• Better Information Security
• Increased sales revenues
• Competitive differentiation of brand
• Reduced sales cycles
• Decrease in overall personnel costs
• Improved Customer perception of the Brand

The platforms commonly used for deploying such solutions are Blackberry, Android, Windows, iPhone/iOS and Symbian. Most companies currently focus on developing solutions based on Android, iPhone/iOS and Symbian platforms for their clients on a case by case basis due to the current popularity of the platforms. Current application areas for Enterprise Mobility Solutions include:

• Email
• Calendar and Contacts
• Instant Messaging (IM)
• Customer Relationship Management
• Enterprise Telephony
• ERP (Enterprise Resource Planning)
• Sales Force Automation (SFA)
• Business Intelligence (dashboards)
• Document Management and
• Human Resources (HR)

Despite of the numerous benefits provided by Enterprise Mobility Solutions, organizations are also concerned about certain aspects such as security and the cost of implementing such solutions. Apart from these factors, implementation of such solutions is also adversely affected by the lack of awareness regarding the capability of such mobility solutions to further current operations of an organization. However, many developers not only help you identify and implement the Enterprise Mobility Solutions suitable for your enterprise, but also go beyond implementation and aid you to resolve any issues arising in the post-implementation phase.

Key Features of Enterprise Mobility Solution provided by key Offshore Software Development Centres in India are:

Security

Keeping in mind the sensitive nature of corporate data, most solutions deployed by 3rd party software providers are planned, implemented as well as maintained in the form of secure solutions accessible only by authorized personnel such as clients, partners, employees and vendors.

Self Service

The solutions are designed to ensure availability of necessary information to authorized users through a self-service mechanism. The inclusion of such self-service features into mobility solutions eliminate human intervention and reduce the resource strain faced by organizations.

Broad Access

Enterprise solutions ensure secure access to critical business data irrespective of the mobility device (desktops, laptops, tablet PCs or smart phones) available to the user or user location. Measures are also taken to future-proof such solutions and ensure data accessibility through any new mobility devices, which might emerge in the recent future.

Resource Pooling

Most such solutions facilitate pooling of shared resources for use by various stakeholders of the company including vendors, partners and employees. Moreover, developers also ensure that accessibility to such pooled resources is location-independent and provides similar user experience regardless of information source or user location.

Metered Services

Some Enterprise Mobility Solutions feature a “pay per use” model, which allows the organisation to charge its users for the data or voice services provided through use of the solution. In such a model, resource usage including voice time and data usage are automatically monitored, reported as well as controlled by the mobility platform implemented by the organization.